Privacy Policy

I. Collection of Personal Information

Property Pros Family Group LLC (“Property Pros,” “we,” “us,” or “our”) collects personal information from our customers and potential customers in order to provide cleaning and property maintenance services. The categories of personal information we collect include:

• Full name
• Home or property address
• Email address
• Phone number
• Property details (number of bedrooms, bathrooms, service specifics)
• Appointment preferences and scheduling information
• Payment information (processed through third-party payment providers)

We collect this information when you submit a booking request, create an account, contact us, or interact with our website or customer portal.

II. Use of Personal Information

We use the personal information we collect to:

• Schedule and manage cleaning appointments
• Communicate with you about your bookings, including confirmations and reminders
• Process payments
• Respond to your inquiries and provide customer support
• Improve our services and website
• Comply with legal obligations
• Send promotional communications (with your consent where required)

III. Sharing with Third Parties

We do not sell your personal information. We may share your information with trusted third parties solely to provide our services, including:

• Cleaning crews — your name, property address, and service details are shared with the cleaning team assigned to your appointment so they can complete the work.
• Payment processors — we use third-party processors to handle payment transactions securely. We do not store full payment card numbers.
• Technology providers — we use cloud infrastructure and software tools (e.g., database, email, and scheduling services) that may process your information on our behalf.
• Legal or regulatory authorities — if required by law, court order, or government regulation.

All third parties are required to maintain the confidentiality of your information and use it only as directed by us.

IV. Opt-Out / Do Not Sell or Share

Under the California Consumer Privacy Act (CCPA) and similar state privacy laws, you have the right to opt out of the sale or sharing of your personal information. We do not sell personal information in the traditional sense; however, if you wish to exercise this right or restrict how your information is used, please visit our Do Not Sell/Share My Info page. You may also contact us directly using the information in Section XV below.

V. Tracking Behavior

We may use cookies and similar tracking technologies on our website to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

VI. Automatically Collected Information

When you visit our website, we may automatically collect certain information, including your IP address, browser type, operating system, referring URLs, and pages visited. We use Google Analytics to help us understand website usage. Google Analytics collects data anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

VII. Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

VIII. Security

We take the security of your personal information seriously. Our website uses SSL/TLS encryption for data in transit. Your information is stored in secure cloud infrastructure with encryption at rest and role-based access controls (RBAC) to limit who can access your data. While no method of transmission over the internet is 100% secure, we use industry-standard practices to protect your information.

IX. Right to Deletion

You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., where we are required by law to retain it or where retention is necessary to complete a transaction). To submit a deletion request, please visit our Do Not Sell/Share My Info page or contact us directly. We will respond to verified deletion requests within 45 days.

X. Data Security and Breach Notification

In the event of a data breach that affects your personal information, we will notify you as required by applicable law. Notification will be provided via email or through a prominent notice on our website. We maintain internal procedures to detect, respond to, and recover from data security incidents.

XI. Children Under 18

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete it.

XII. Email and Text Communications

By providing your email address or phone number, you consent to receive transactional communications related to your bookings (e.g., confirmations, reminders, and status updates). If you have opted in to SMS communications, you may opt out at any time by replying STOP to any text message. Message and data rates may apply. For marketing communications, we will obtain your separate consent where required by law.

XIII. External Data Storage

Your personal information may be stored and processed on servers located outside your state or country of residence. By using our services, you consent to the transfer of your information to servers in the United States, where data protection laws may differ from those in your jurisdiction.

XIV. Changes to This Statement

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the “Effective as of” date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

XV. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: